PDT EarthCare™ FAQs

Generally, we will accept any hand-powered dental instrument.  We are happy to accept surgical instruments, endodontic, diagnostic, hygiene, etc.  and there are no restrictions on manufacturer.  The major limitation to what counts towards exchange is if any additional equipment is necessary to make the item function – so prophy/cavitron tips, or any other item that needs to be electrically powered will not count.

Yes!  Though every 12 tips received without a handle will count as a single used instrument towards exchange.  So, if you have 11 hygiene instruments that you are sending in and want to send mirror heads as the last item, we will need 12 to get you to that free item.

Those will also count, yes.  Although it will take two to count as a single used instrument, towards the exchange.  So, you would need 24 mirror handles to get a free instrument.  With a mirror head, each handle counts as a complete instrument.

We are excited to share our diverse selection life-changing instruments with PDT customers! This is why we have chosen 5 of our most unique and innovative instruments, as well as some fan favorites for you to enjoy, compliments of PDT!

Yes!  On the bottom of the EarthCare™ form you will see the address for our Canadian location. Click here to download your form!

Many of our international dealers support this program.  Contact your local authorized PDT dealer to see if they support this EarthCare™. Click here to find a rep nearest you!

Nope!  We are happy to take instruments from other manufacturers.  Our only limitation is that we require the used instruments to be hand-powered.

Unfortunately, no.  Other recycling programs will pre-print the labels, but you are still required to pay for shipping.  This means that a limit must be imposed on how many instruments can be shipped.  There is no limit on how many you send together, for a single EarthCare™ order.  Our record, so far, was just a little short of 2500 instruments!

We refurbish instruments as much as possible and then donate them to missions and charities.  Since most of these charities do not have the additional equipment required to use these – and often even operate in areas without access to electricity – we will only accept hand-powered items.

Yes, please.  Instruments must be fully clean of debris and sterilized. Items should be left in their sterilization pouches, before sending them in.

You would be amazed how many times instruments poke through packaging while in transit, becoming a hazard for both the couriers and our receiving employees.  Let’s not expose them to biological hazards.

Usually the in-house turn-around time for EarthCare™ is 4-6 business weeks, from the date that we receive your package.  Please allow an extra week of shipping, each way – so 6-8 weeks, or so. We will attempt to turn these as quick as possible, so you will often receive your orders in less time, but the 4-6 weeks is our guaranteed time-frame.

We will.  It will still only count as a single instrument, not as two.

We would love to help you!  Go ahead and reach out to our Customer Care team and they will help you out, right away: 800-240-9895 or customer.care@pdtdental.com.