Can I send mirror heads or replacement tips?
What about mirror handles?
My favorite instrument is not listed on the Earthcare™ form, can I still get it with this program?
I live in Canada and would like to recycle instruments with you; is that possible?
I live outside of the US or Canada; can I still take advantage of this program?
Other manufacturers that offer programs like this only accept their own instruments or stainless-steel-handled instruments, do I have to turn in PDT instruments with Earthcare™?
Do you provide pre-paid shipping labels?
Why don’t you accept prophy or cavitron tips?
Do I have to sterilize instruments before sending them in?
Yes. Instruments must be fully clean of debris and sterilized. Items should be left in their sterilization pouches, before sending them in.
You would be amazed how many times instruments poke through packaging while in transit, becoming a hazard for both the couriers and our receiving employees. Let’s not expose them to biological hazards as well.
How long will it take for me to get my free goods?
While it was in our drawer, the tip broke on the instrument I was going to send in. Will you still take it?
What is the answer to the question I have that you didn't address here?